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Consumer rights & responsibilities
Whenever you buy anything, you have certain rights and responsibilities. Under the law, your rights vary depending on what it is you are buying - goods or services.

Choose from any of the following:

  • Buying goods
    This section will help you understand what 'goods' are, and what rights and responsibilities you have when purchasing goods that turn out to be faulty.
  • Buying services
    This section will help you understand what 'services' are, and what rights and responsibilities you have when purchasing services that turn out to be unsatisfactory.
  • Financial advice
    Buying financial products and services is a huge subject. This section gives you a brief introduction to your rights, and suggests sources of expert help and advice.
  • Activities
    A set of brief activities you can use to test your knowledge of the section.

 

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