Answers to some of the most frequently
asked questions can be found here.
Select a question below for
an answer.
Why don't illustrations on the
page print correctly sometimes?
Due to the nature of the way the visuals have been designed,
using Macromedia Flash, many screens will not print the visuals
(illustrations and interactive elements in the main text areas)
when you do a print from the browser. All of the screen will
print but the illustrations may not print at all, may print in
part or may print upside down. This is completely beyond the
control of the developers.
You have various ways to overcome this.
- If you want to print the visual full screen
then simply right click on the illustration and select 'print'
from the pop up menu.
- If you want a printable downloadable
version of the site in part or whole click
here.
Why
do illustrations on the screen turn upside down when I print?
Due to the nature of the way the illustrations have been
designed, using Macromedia Flash, under certain circumstances the
illustrations on
the screen may flip upside down when you select the print button.
We as developers have no way to overcome
this as it results from a strange interaction between the Flash
player from Macromedia
and Internet Explorer 6. Hopefully Microsoft will issue a fix
for this at some point. The printed page will actually print the
illustrations the right way up but to get your screen images
back the right way you will need to refresh the current page
or go to a new page.
Why
do my menus go under images in Netscape Navigator?
Due to the use of transparent flash elements in the resource
some versions of Netscape Navigator will put the drop
down navigation menus below the images on the page.
This
is due to the browser and not the way the site has
been developed. We apologise for any inconvenience this causes
and would suggest you might prefer to use the large
text version with non flash navigation system.
This issue should only be relevant to
a small proportion of users.
Are there any downloadable resources
associated with the site?
Yes, look in the Resource
bank section.
Can I use downloaded resources
for my own educational materials?
Yes we want you to use this site as a resource within
educational situations, feel free to download the downloadable
version of this site and then either use 'as is' or cut and paste
sections across to your own materials.
All we would ask is that wherever possible
and practical you credit the source (this resource) and that
you do not use any materials for commercial purposes at any time.
I have a great idea for the site,
how do I let you know?
'Money matters to me' will continue to evolve and grow
over time, we want you to play a part in making that happen.
User feedback is very important to us. The best way to let us
have your suggestions is either via e-mail
or through our
feedback form.
There is a problem with the site,
how do I let you know?
We have tested the site internally for many hundreds
of hours during its development and we have had the kind help
of many organisations and individuals, but this is a large resource
and
problems can
get through. If you find anything you feel we should know about
then either e-mail
us or complete our feedback form.
I am visually impaired and am struggling,
is there any help available?
Yes, we have looked at how we can make the site available
to all, especially those who may find using a computer screen
difficult. To find out more visit our Accessibility
section.
Can I communicate with others using
Money matters to me?
We have set up a forum in order to give you and others
the opportunity to talk about the site and how it has, and could,
help you or your learners. To go directly to the forum click
here.
The Budgeter in the Workshops section
won't save my information, why?
In most cases the saving and reloading of information
in the Budgeter
will work perfectly. There are a couple of instances where this
may not be the case;
- You have disabled 'cookies' in
your browser settings (default is 'on' and most users leave
this alone so there should not be a problem).
- You are operating within an organisation where the IT people
have locked down some aspects of windows, in this case you
will need to ask your IT department to look into what the problem
is.
I am asked if I want to download
Flash player plug-in, why is that?
We have used Macromedia Flash to allow us to bring you
a rich and interactive experience. Flash is fast and dynamic
and allows us to include large, high resolution illustrations
and interactive elements and yet have very quick download times.
Although Flash 6 plug-in is available we
have decided to base our work on Flash player 5, which has been
an integral part of browsers since Internet Explorer 4.
The advantage is that
around 97% of users will be able to use the site in full without
requiring any plug in download.
The remainder, those using very old browsers will need to download
the Flash plug-in available free.
To
download and install the latest Flash plug in if you cannot see
the interactive elements
of the site. Please click the image
below to install it automatically.
Note: Once
the download is complete click the 'back' button in your browser
and check that you can now see the test animation above.
Some of the links in
the Resource bank don't work, why is that?
At the time of launch we have ensured that all links
in the Resource
bank were operational. We also regularly
check them to make sure they still work. These links are to third
party sites and the owners may delete or remove pages at any
time without our knowledge. Rest assured, if you find a broken
link in the Resource bank it will be fixed very shortly.
Who was responsible for producing
this resource?
Many people have been involved in creating this resource,
to see a full list of all those involved click
here.
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